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Your Questions, Answered: Ensuring Comfort Beyond the Bedroom
We are committed to providing exceptional products and unparalleled customer service. Below, you'll find answers to some of the most common questions regarding our bedding, orders, shipping, returns, and more. If you need further assistance, our customer support team is always here to help.
What makes AirComfort products unique?
At AirComfort, we blend premium materials with expert craftsmanship to create bedding that combines luxury, comfort, and sustainability. Our designs focus on providing the ultimate sleep experience, ensuring you feel rested and refreshed every day.
Are AirComfort products suitable for sensitive skin?
Yes, all AirComfort duvets are OEKO-TEX® Standard 100 certified, meaning they are rigorously tested to ensure they are free from harmful chemicals, making them safe and gentle for sensitive skin
What is the Better Cotton Initiative, and how does it affect your products?
We are proud members of the Better Cotton Initiative, which ensures that the cotton used in our products is sustainably sourced. This supports responsible cotton farming, reducing environmental impact while improving working conditions for farmers.
How do I care for my AirComfort bedding?
To maintain the quality of your AirComfort products, we recommend following the care instructions on each label. Most of our bedding can be machine washed on a gentle cycle with mild detergents. Always ensure thorough drying for the best results.
Can I return or exchange my AirComfort product?
Yes, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we offer a straightforward returns process within 30 days of delivery. Items must be unused, in their original condition, and with all packaging intact. Please refer to our returns policy for further details.
When will I receive my refund?
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, and processing times may vary depending on your bank or payment provider.
Do you cover return shipping?
We do not cover return shipping costs. However, if you are exchanging an item, we will cover the shipping cost for the replacement product, ensuring a smooth exchange process for you.
